Position Overview

‍This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.

Essential Functions‍

• Troubleshoot electrical, hydraulic, and mechanical problems of new and used injection molding machinery
• Start up, provide molding assistance, and give hands-on operator and maintenance training for new injection molding machines
• Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively
• Keep customers and management informed of installation and service activities
• Generate clear, concise, accurate, and complete field service reports and expense reports with timely return to the home office
• Maintain installation log for machine builds 1000 ton or larger
• Fill out warranty parts requests
• Follow safety guidelines in all installation and service activities
• Position works from home, with frequent travel to customer locations in the US and Canada, up to 100%

‍Required Experience and Education

• ‍‍•Associate’s degree in Engineering (mechanical, industrial, or electrical), or equivalent work
• Working knowledge of process parameters of injection molding to assess whether a problem is mold, materials, or machine related
• Ability to read and interpret electrical, mechanical, and hydraulic drawings
• Ability to use hand tools and various hydraulic, mechanical, and electrical test equipment
• Fully computer literate with experience in Windows applications
• Minimum of five (5) years of field service experience or equivalent in troubleshooting and repair of injection molding machines
• Must possess and maintain a serviceable vehicle for transportation to and from work sites
• OSHA 10 or 30 certification preferred

Competencies

• Bilingual in English and Mandarin is a strong advantage

Competencies‍

• ‍‍•Resilience in the face of challenging circumstances
• Analytical, problem-solving, and organizational skills
• Ability to manage competing priorities
• Customer service focus
• Proactive team player
• Takes ownership of individual and team success
• Flexibility, optimism, and openness to change
• Self-motivated/self-directed
• Strong planning skills with ability to handle multiple projects through to completion

Base salary: Base Salary is $65,000–$85,000 per year,depending on experience.‍